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Power Outage Info

What To Do If You Lose Power:

  • If only your lights are out, check your circuit breakers/fuses.
  • If your neighbors' lights are out, call 1-888-LIGHTSS (888-544-4877) and follow the recorded prompts.

Note: West Penn Power does not know when you power is out.  Call in your outage, even if a neighbor has called.  

Our computer systems use these calls to help pinpoint the problem which could mean a faster restoration time. If the phone number you are calling from is registered with your account, the phone system will associate the call with the address.  Customers can request "call backs."  The automated system will call the customer letting them know when we believe that the power is back on.

This allows the customer to let us know if you are still without power.  Stay away from downed power lines and anything touching them!  If you see a wire down, call 1-888-LIGHTSS or 911.